I got a text this morning stating my due date - today - was actually my past due date, and that my plan was disabled. I called them up, and was informed it's every 30 days, not every month.
What gives? This isn't what I signed up for.
Posted Jun 20, 2013, 12:21 AM UTC
That's the way it has always been, but it could be that they are now enforcing it more. T-Mobile is making some policy changes to lower the expenses the company has from giving credits, changing plans, etc. so that's probably why it may be happening now.
I've been with them for 4 months now. First time it's happened - I don't like surprises.
Edit: Btw, thanks for the response and not being a dick about it - unlike the other poster.
So, it has to be 30 days and it is what you signed up for - if you had read.
With that out of that way, exactly what we're you expecting? Since you got the plan in May you would get 31 days since that's how many days are in that month? What about this month obviously you would have only got 30 days and February would have shorted you 2-3 days depending on if it was a leap year.
I was expecting "Monthly 4G". Exactly what I asked for, and signed up for. I should be getting a month at a time, not 30 day 4G. This is ridiculous.
We you did have a chance to read all the paperwork before you signed up. No one's fault but your own.
Maybe, maybe not. Good luck keeping customers with that attitude.
Note: I don't actually work for T-Mobile. I'm just a consumer who knows how to read.