FL’s queue system

This is the second time the queue system has messed up for me. Today, I was IN the trove, about to get onyx storm and it kicked me out and put me back in the queue. Managed to get back in the trove only for onyx storm to not even be there?! Clicked into my membership and there it said there was currently “no products for this membership”. Clicked the trove again just to wait for FL’s response to the ticket I created, and I got kicked out again!!!! I’m currently waiting in the queue for the third time today and I’m so annoyed. I purchased iron flame, so I have no idea why onyx storm wasn’t in my membership??