700 gen 3 full reset and bug fix from TB support

This may be common knowledge, but I thought I’d post it in case it helps someone. I recently had mic issues after the recent update and this fixed it. Probably just an update error.

When a Swarm II-compatible device is causing an issue or producing problems, we recommend resetting it and recovering its firmware. This is so potential bugs on the device's memory can be fixed and oftentimes helps with problems, even if they don't appear to be obviously software based.

To perform a full reset including a recovery, follow these steps:

1. Make sure your device is connected to your PC directly and not to a USB hub, KVM switch, or docking station.

2. Open Swarm II for Windows, and navigate to Device Manager. Device Manager is the icon of a keyboard and mouse near the lower right, second icon from the bottom in the icon column on the left.

3. Find your device under "Connected Devices" and click the three dots in the top-right corner of the device's panel.

4. Click "RESET" and wait for the process to finish. Be aware that you will not be asked for additional confirmation that you want to reset the device.

5. Once the device is reset, click the three dots again and select "RECOVER". The software will respond with an "Update Required" message. Click the "Update" button to begin.

6. Wait for the process to finish. DO NOT disconnect the device during this process or turn off your PC. Depending on your Turtle Beach device, this process can take anywhere between a few seconds to several minutes.

Once the device is fully reset and its firmware is recovered, check if the issue you were seeing before is still present.

Let us know if you are still seeing an issue or if you have any questions or concerns about this or another topic.