Experiencing left side Backbone failure? Now what!

If you are having the following symptoms:

1. Buttons on the left side of your Backbone stop working.

2. Your phone only recognizes your backbone as a headphone (IPhone issue, not sure on android)

These are symptoms of your ribbon cable failing.

So what can you do?

1. Contact Backbone support, if your device is less than 1 year old it is under warranty.

   1.a. This supposedly also goes for any replacement devices you got if you use the email Backbone sent when they sent you the replacement.

2. There are some YouTube tutorials on how to repair and replace yourself. Ribbon cables can be purchased on Amazon.

I will update this post as the community suggests other symptoms of failures and/or other solutions.