IFZA Agency NOC

Hi guys

I’ve built a company with IFZA thru an agency Now I am trying to deal directly with IFZA, i’ve sent an email to ask for an NOC as I will be having a full in-house team taking care of everything related to IFZA, I cc’d IFZA, however the agency is ignoring my emails and whatsapps.

Any help how to get that NOC, also I was never informed nor sign any contract with the agency that they will be a lifetime intermediary between me and IFZA.

Is there any authority i can complain to in case of no answer?

Thanks