Repairing Hole in Pack it Down Jacket

Has anyone had luck getting a hole fixed on their Pack It Down Jacket? I have hardly worn mine and it got a small hole in it where feathers are coming out of it. I messaged Lululemon about getting a return or exchange but they basically told me to eat rocks. I’m so disappointed in the quality… it’s so thin and didn’t even last 3 months of light ware. I’m nervous with the material it is, it can’t be fixed.