Is This 3CX Feature Actually Possible? (Gold Member Enterprise Level)

Hey everyone,

We’ve been using a European-based vendor for 3CX, and for a while, we were looking for a way to enable a function where a representative could manually pull a manager into a call—without the third party noticing. Basically, not the Whisper-In, Listen-In, or Conference functions, but a completely separate feature that wouldn’t disturb the ongoing conversation.

When we asked our European vendor about it, they straight-up said it wasn’t possible. However, after reaching out to a consulting company in New Jersey, they claimed that since they are a Gold Member Enterprise-level 3CX partner, they can actually enable this function. They even reached out directly to the Head of US Sales at 3CX, who confirmed it.

Has anyone here heard of this before? Is this really something that’s locked behind a Gold Enterprise-level membership? Or is it just something most vendors don’t know about (or don’t want to enable)? Would love to hear if anyone has experience with this!

Thanks!