Passport Renewal - VFS Global Application Error

Hello, My Indian passport is expiring in August and I’m in the process of applying for renewal through Tatkal.

I submitted my application on the Indian Embassy website and they gave me an ARN. I used that ARN to fill up an application through VFS global and made the payment.

When I received my application confirmation letter from VFS global, I noticed that the wrong application category had been chosen - Instead of “Passport Expiry” , it shows “Passport Pages Exhausted”.

I contacted VFS global immediately through their online contact form and received a response saying I’ll have to submit a new application and also file for a refund for the existing application.

1. Will I have to fill up a new application on the Indian Embassy website, get a new ARN and fill up the application through VFS?

2. Or should I create a new account on VFS Global, use the same ARN and fill up a new application?

3. Have any of you dealt with refund on similar issues with VFS global? Are they prompt with providing a refund? I sent in the refund request form within 4 hours of filling up the application and making the payment.

Thanks in advance!