ExpressVPN and Current Dissatisfaction

Alright so I'll get right to the point:

• For the last year - ExpressVPN has consistently gone from bearable to speeds to unbearable.
  • The customer service always requests in the event that the VPN can not connect, I should not be using it until another update comes around. (I.e the updates take about three weeks).
• ExpressVPN barely works at this point if at all for weeks at a time.
• The client is consistently creating barriers that greatly impact usage of a paid service. Within the past two months, it has been weeks where I cannot use the service.

I'll add some caveats here. I have been an ExpressVPN user for nearly 5 years now. Their service at one time was great. Now, it simply is not. With a client that I pay for to use there is consistent headaches with connectivity which just simply make it worth not using at all. Over the course of five years, this decline was remarkably noticeable within the six months.

Now to my question - has anyone else experienced this and do you have any feedback? Is it time to move on?