New case manager—already struggling

WWYD

I’ve only been a case manager for a a month now. I didn’t have the greatest feeling about my organization right off the bat because orientation has been an absolute nightmare, but I’ve pushed myself to stick it out and told myself I’d probably feel better about it once I got clients. But a few things have me questioning if this is really for me and I’d appreciate any seasoned case managers thoughts and advice:

  1. I’m technically qualified to work with both adults and kids, but my organization knows my preference is adults and told me they would stick with my preference. They’ve now assigned me three kids. Mind you I’ve received zero training on children, and my organizations requirements for their cases are extremely different. When I tried to ask for more help with this, I was told I should be independent by now.

  2. Two of the kids I was assigned are a sibling group. They are being transferred to me from a more seasoned case manager because that case manager did not want to deal with the kids parent anymore. The parent eventually stopped responding to the CM so the case manager wasn’t meeting organization requirements for how frequently we need to see clients/talk to them. I tried to express to my manager, that I was concerned I would not be able to get a hold of them either, and my numbers would be hurt, but I was told to be more enthusiastic and empathetic.

  3. My organization recently hired back a case manager that had left. Well, apparently, when they hired her back, they forgot to double check that her credentials were still active and it turns out they were not. When they realized this, I got an email telling me that I would now have to see all of her clients with her and do all of the documentation because legally she can’t do it. I wasn’t given a choice, and I’m already quite busy myself. Again, try to bring up concerns. I had about it and was told to be a team player and “helping each other is just what we do”

Most of my other clients are also transfers from other Case managers who no longer wanted the client for various reasons. I’m starting to feel like a dumping ground for clients or tasks that no one else wants to do just because I’m new. I feel so anxious bringing up any concerns to my boss because she always has a way of spinning it back to me not being empathetic enough, not a team player, etc. is this industry standard in your experience?

Posted Mar 12, 2025, 7:55 PM UTC

10
Loading comments…