CB1 medical, doctor no show to call. What now?

I was meant to have my first appointment via video call tonight with CB1 medical. The app was bit glitchy I had exit and reopen but I joined the call at the exact start time. But the doctor never showed I waited 10 mins it was a no show. I've sent an email, but they are obviously closed now. I'm really pissed off. I had to wait a week for this appointment, I wasn't given any options for day or time of the call so had to cancel other plans, plus the anxiety building up to the call only for the doctor to not even join the call. So what happens now? What should I do? What alternative clinics are as cheap as CB1 medical? Will I get a refund? Is this normal?