Jennie Pre-Orders?

Pre-ordered shirt/hoodie combos for my niece and I back in, I think January? To be honest, I forgot about it until today randomly.

Anyway, went to check shipment status. Its been assigned a pre-shipment label as of tbe 3/10 and hasn't moved yet.

Has anyone else received theirs yet? Is the shipping this slow usually? Curious if I need start contacting customer service or not?

Thanks in advance