RMA record VANISHED while Laptop still at repair

Basically I sent my Zephyrus G16 for repair because of the screen somehow cracking. Anyways after submitting an RMA and sending in the laptop, I finally got a quotation and used the one time ADP. After a few days I received no update email about the repair process, ADP, or anything. I decided to check the RMA status but somehow there's now no record of it. Is this normal? Did it just expire because I used the ADP? I tried pressing the use ADP button on the email again, or pay by credit and it just pops up with the same Gateway error message.