r/Ubiquiti•
Wingback73

Devices unreachable / offline - but can ping all of them

Question

I'm at a loss, so all suggestions appreciated.

Basic issue is as shown:

https://preview.redd.it/mru25d2wbyoe1.png?width=2749&format=png&auto=webp&s=6b835aaa6b41cce1b04a0a6c4b742c6be3a02e31

As you can see, everything is offline except a couple AP's. The Enterprise is the one I am attached to (wirelessly, obviously). What I can't figure out is how to get them online.

Issue started when I adopted the 3 new AC Pro AP's. 2 adopted fine, but I ran out of IP's on my management network. So I expanded my DHCP range to open up some new addreses. This gave a warning about reseting static IP's, which I accepted and continued. I don't recall if I had them set in the Mgmt network or not.

When I adopted the 3rd AP (or tried to), I got additional errors, and everything went offline:

https://preview.redd.it/ex2qzyjscyoe1.png?width=2046&format=png&auto=webp&s=d76b617adb667ab56f7566f42a17de4c6c9e1b87

As you can see, one was a network loop (unclear how an AP causes that, but okay), and then everything went offline (as shown above). The port was disabled - great! Except that apparently didn't solve the problem?

I've now unplugged all 3 of the new AP's physically, restarted the UXG, restarted the switch, and am just out of ideas.

Everything is responding to pings and I can SSH into them, but I why can't I get access to them? If it matters, my UCK2 is at a different site. Could it somehow be related to IP addresses and the UCK is looking for things at a different IP address? How does one fix that?

Thanks!

Posted Mar 16, 2025, 1:17 AM UTC

14
Loading comments…