Anyone ever gotten a refund from CG?

Used the webstore, bought the Appo bundle. It gave me 30 crosshair shards instead of Appo. I didn't choose the incorrect bundle, as I had previously bought the crosshair bundle on his release.

CG as usual are utterlessly useless in their help desk replies so far. Even telling me to come back later. I know a refund will get my account banned. Any tips? Receipt also shows crosshair for some damn reason.