Incorrect balance via MX connection

I use Monarch Money to track finances, and I wanted to connect my Cointracker account so I can easily see my ledger wallet balances in Monarch. Unfortunately the balance that is getting pulled into Monarch via the MX connection is incorrect. It's off by a few thousand dollars actually. I'm not sure if this is in Cointracker's control but posting here in case they have some leverage with MX to get this fixed. Thank you!