Best customer service experience!

Fenix 7X Pro owner here. Just wanted to leave a post about how blessed I was to experience Garmin customer care.

Yesterday morning, I woke up to see that my watch i’ve owned for ~6 months had a dead screen coming from a night with an estimated 20 days of battery life. Tried resets and walkthrough to find a fix but no hope.

Gave Garmin support a try, and was initially impressed by how quick the call back feature worked when I queued myself into the support line by giving them my phone number.

Once I got a call from a representative, it took maybe ~5 minutes to look up my account determine my watch was defective and an order was place for a replacement watch that will be coming in two days!

Super easy, quick and painless customer service experience that absolutely set the bar high for me. It was this interaction alone that solidified my appreciation in Garmin and i’ll definitely be sticking around for a long time.

It’s rare to find any customer service interaction that’s anything less than frustrating and time consuming, so i’m incredibly thankful for having one that will be memorable in the best way possible for years to come.