Shopify Payout Issue – No Response for Nearly 2 Months, Despite Escalated Tickets

Hey everyone,

We’re working with a client who’s experiencing a major issue on Shopify. Sales are flowing through just fine, but they’re not receiving any payouts—and it’s been almost two months.

We have two tickets open, both marked as escalated, yet there’s been no real response from Shopify since mid-February. We’ve followed up multiple times through the support portal, and all we keep seeing is the same “estimated reply time: as soon as possible” message. Radio silence otherwise.

This is seriously affecting the business, and we’re just trying to understand what’s going on and how to get proper support. Has anyone else experienced something similar or found a way to get traction when standard support channels fail?

Any advice or guidance would be appreciated.