Once again cleguardians.tv not working for me

Can't watch the home opener apparently as it is telling me I'm blacked out. I purchased the guardians package last week. The only option it gives is to "Stream on the Chicago Sports Network". I live in Ohio. I've already logged out, reset both TV and router, and tried on my phone as well. Also have reached out to support. Guess we'll see what their excuse is this time.