Bill payments through Canadian tire

I’ve used Canadian tire World Mastercard to make utility bill payments in the past and it went through within a day, but on Monday I made a life insurance payment and it deducted the payment from my credit limit and was in the pending transaction for these past two days. Checked again right now and it has disappeared from pending transactions and is not showing in posted transactions either, so I’m wondering if the payment even went through?

My credit limit is still reflecting the payment I made but the payment itself has disappeared. No CT money earned either.

Has anyone else experienced this before?