I tried to get a bug resolved through customer service.

I decided to put this on here for anyone else who might be experiencing this issue. Recently, I have encountered a bug with my paperwhite, scribe, and mobile app that doesn't affect the mac app (weird). Anyways, the description of the bug is that some of my books don't allow me to look up words that are selected. I haven't looked though all of my books to see which are affected, but they seem to be some of the side-loaded books that I have recently added. I have other side-loaded books that are unaffected by this bug.

Here are the exact detail of the bug. I click on a word, and the wikipedia box opens with the text "An error occurred on the server. Please try again." If I swipe over to the dictionary box, it says that there are no dictionaries on the device in the books language, but I am able to select the dictionary from the lower corner and it will then give me the definition if it exists.

I decided to contact support even though I was pretty sure that they wouldn't be able to help me, but you never know. Anyways, after being transferred from a chat to a call to another call (which was dropped on their end) to me calling back and someone halfway competent answering, there is now a support ticket sent out which will probably come back in two weeks saying, "Sorry, we can't help you with documents that are sent to the device by Send to Kindle." And it only cost me 3 hours or so. Oh well, life goes on.

Anyways, if anyone else has had this issue lately let me know. I'm interested.