Lack of structure and communication is killing me

I recently took a job for a union plumbing company in my area, and the lack of structure and communication within the company is already making me want to quit.

I’ve been with the company now for six weeks, and it’s just been an awful time from week one. When I had my interview, I asked questions about what it was like to work for this company, work/life balance, the on-call schedule, and got very vague answers for all of those questions. Since the company I was working for at the time was not great, I decided to take a chance and go ahead and accept the job offer they gave me at this union company.

I received little to no training on their process when approaching service calls, received no training with the software they use, and found out that the service area they cover is ginormous (literally a 100 mile radius). This company also deals a lot with home warranty stuff and I received no training on how to work these types of calls, the process is just ridiculous. It’s just been me, trying to figure it out on my own, and constantly messing everything up while doing so. I was thrown into a van and just told to have at it. I have also constantly worked 10 to 12 hour days, the past few weeks, always being well over an hour drive back to my home.

I’ve been doing plumbing for many years, and have worked for several companies that had way better structure and communication. Debating whether or not I should just have a one on one conversation with the boss and address these issues now before they continue to fester. Unfortunately, I’m not in a position to quit or go back to my previous company, so I have to make this crap work for at least another couple of months. Anyone who has any advice similar stories, please reply lol i’m just curious to see who else out there has experienced this. I thought unions were supposed to be better than this.