Racetrack Ticket Seller at Red Shores Race Track & Casino

Job Title: Customer Service Ambassador

Company Name: Red Shores Race Track & Casino

Location: Charlottetown, PE (In-person)

Job Type: Term

Job Summary:
The Customer Service Ambassador is a front-line position that plays a crucial role in providing exceptional service to both internal and external customers. This role requires the ability to thrive in a fast-paced environment, accurately issue PM tickets in compliance with Canadian Pari-Mutuel Agency (CPMA) legislation, and process monetary payments efficiently. The ambassador will also educate customers on betting procedures and terminology.

Key Responsibilities:

• Interact with customers to provide excellent service and support.
• Issue PM tickets in accordance with CPMA regulations.
• Process monetary payments accurately using mental math.
• Learn and understand race programs and tote boards.
• Teach customers how to place pari-mutuel bets and explain betting terminology.
• Maintain a friendly demeanor while multitasking in a busy environment.
• Follow policies and procedures as outlined in the ICM.

Required Qualifications:

• Experience in customer service.
• Knowledge of harness racing and willingness to work in barn areas.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to adapt quickly to changing priorities.
• Strong critical thinking and problem-solving skills.

Preferred Qualifications:

• Bilingualism is considered an asset.

Salary and Benefits:

• Salary: $17.60 per hour.

Application Process:
To apply, please visit this link.