Student Advocate at University of New Brunswick

Job Title: Student Advocate

Company Name: University of New Brunswick

Location: Fredericton, NB (In-person)

Job Type: Full-time

Job Summary:
The Student Advocate plays a crucial role in supporting students facing academic and non-academic challenges. Reporting to the Senior Director of Student Affairs, this position provides guidance, advocacy, and information to ensure students receive fair treatment and appropriate support throughout their university experience.

Key Responsibilities:

• Advise students on their rights, responsibilities, and university policies.
• Assist students in developing action plans to address academic and non-academic concerns.
• Guide students through conflict resolution and complaint processes.
• Help students prepare for academic or disciplinary hearings, including appeals.
• Support students in navigating medical and compassionate withdrawal processes.
• Guide students through course withdrawals or full-university withdrawal procedures.
• Advocate for students at academic appeals, disciplinary hearings, and related meetings.
• Mediate conflicts or act as a spokesperson on behalf of students when appropriate.
• Ensure fair treatment and due process for students throughout academic and disciplinary proceedings.
• Interpret and clarify university rules, regulations, and policies related to academic standing, discipline, appeals, and withdrawals.
• Educate students on their academic rights and responsibilities through individual advising and workshops.
• Design and deliver outreach initiatives to increase student awareness of advocacy services.
• Advocate for and contribute to the development of new university policies and the review of existing ones.
• Maintain accurate and confidential records of student cases and interactions.
• Process relevant forms and paperwork, including appeals and withdrawal requests.
• Manage the transition of the office from a largely paper-based system to a case-management software solution.
• Prepare reports annually and as required.
• Oversee web content and contribute to social media presence to promote advocacy resources.
• Develop and conduct regular assessments of student satisfaction with the Advocate's Office.

Required Qualifications:

• Master's degree required.
• Minimum of 5 years of directly related experience.
• Previous experience working with students.

Preferred Qualifications:

• Experience in post-secondary teaching is an asset.
• Background in student advocacy, conflict resolution, and/or academic advising is beneficial.
• Strong interpersonal and consensus-building skills, with experience in conflict resolution.
• High-quality written and oral communication skills.
• High level of accountability and excellent judgment, decision-making, and organizational skills.
• Strong ability to manage multiple priorities and complex tasks.
• Ability to maintain confidentiality and discretion.
• Proficiency with databases and Office 365 software.
• Mental health training (supporting students in crisis) is an asset.
• Knowledge of university policies and procedures is an asset.
• Collaborative leadership and communication skills.
• A naturally curious, collaborative professional with an interest in continuous improvement and lifelong learning.

Salary and Benefits:

• Salary Range: $59,361 - $77,168 per annum
• Benefits include health insurance, dental insurance, paid time off, retirement plans, life insurance, disability insurance, employee assistance program, and tuition aid.

Application Process:
Interested candidates can apply through the following link: Apply Here.
Closing Date: April 25th, 2025, at 4:00 PM.

The University of New Brunswick is committed to employment equity and fostering diversity within our community. We welcome applications from all qualified individuals. Only those selected for an interview will be contacted.