Taobao account access limited, I am being asked for ID

My account access was randomly limited. I was asked to bind name with Alipay, provide ID and receive an audio call with 4 digits, I received the call but the 4 digits was in Chinese. Can anyone advice me on how to fix this? is there a support form or email to reach taobao on?

https://preview.redd.it/gfumvbakbvte1.jpg?width=1102&format=pjpg&auto=webp&s=5e7bfdeb5def07aa7a4aac074196063329b66c2a