Ed financial payment not showing up

This is my first time taking out a student loan and just finished grad school recently. I did my exit survey and made a $5000 payment on one of my loans (still on deferment) on 3/27 which was taken out of my bank account but not reflected on my dashboard. It’s been over a week now. The only thing that is on my dashboard is a $400 payment so I’m wondering where the remaining money is.

What should be my next steps? From what I saw in past posts, this doesn’t seem to be a new thing with them and people have just had to lodge complaints. This is my first loan payment and I’m dreading this process. Im regretting not screenshotting more of the payment process but I have an email confirmation and screenshots from my bank account.