Globalprotect keeps saying I'm not enrolled in Duo

Hi all, I'm hoping someone can give me some tips as an end user on how I might be able to resolve this issue. I'm a remote new hire for a company that uses globalprotect for vpn and duo for mfa. I just received my laptop today and I'm trying to set it up, but I can't get beyond the step that requires me to connect to globalprotect. I have already set up my duo account, and I've confirmed that I can receive push notifications. However, every time I try to connect to globalprotect, I get a message that says access is not allowed because I'm not enrolled in duo. But I am clearly enrolled in Duo, so I don't know what the problem is.

I've already contacted my company's IT dept, but I have to wait to get a call back from them. For some reason new hires have to leave a message regarding their tech issues (different phone and email from established employees), and then wait to get a call back. I've been waiting all day and I really just want to finish setting up this laptop, so I'm resorting to asking you guys for help. I appreciate any help you can provide, but I understand if I'll just have to wait for them to call me back.