Heap NY question

Hi I received heap for this recent cycle and in the process i applied for heap and it later showed the application withdrawn and i guess they just tacked it on to my existing snap application so when i needed emergency heap I called them last week to ask how i needed to apply since that happened the previous time. no response i called again on the 7th in the morning because that was the final day. They called me back yesterday and said sorry its closed you shouldve come in(my caregiver passed away in january and im relatively homebound so not an option on zero days notice) and after explaining it takes 48 hours for calls to be returned i pointed out i called last week and she said well it hit my desk at 419 and I had already left for the day but that means she left early on the final filing day for both heap and emergency heap.

just trying to find out if there is anything i can do since i wasnt denied but rather denied the chance to even apply? I've been told I should just call and ask to speak to someone else but that doesn't seem likely to be fruitful