HOW TO GET REPLACEMENT FROM SAMSUNG?!?!

Never been this furious, 2.5 weeks waiting for them to repair my soundbar was promised it would be done Tuesday and shipped that day and of course still waiting on parts.

Spoke to samsung they said if i called in today i would get a replacement had to wait 24/48 hours from when i escalated my ticket.

Now they are giving me the run around saying I need to wait for repair.

What do I do to get a replacement sent to me? this is insane never dealt with such a horrible company