Is this abnormal for a seller?

Hello, I am relatively new to Etsy and I recently purchased some miniatures from a seller. Unfortunately I didn’t read the reviews for the seller and it seems that most recent buyers have experienced extremely long (2+ month) shipping times. I reached out about a month refund 2 days ago, but have gotten no response from the seller. Wanting to know if there’s anything else I can do besides waiting for an Etsy Support ticket.