Repeat prescription request

I have asked the ai chat, and they sent me to an email address which gave me the information that i didn't need to switch to smartway prescription when I want paper prescription.

(in email) They then suggest that I fill out the forms for a igs again which only gives me the option to pay £80 for a video call... all just to ask to change to repeat prescription. I'm a bit tight om cash and just want my hormones every month instead of just once.

Surely I should be able to change to repeat paper prescription without paying for a video chat?