Worst Car Service in Orlando, Florida : Welcome Pickups

Worst experience EVER. Driver did not validate airport flight number provided in direct 'chat'. Texted when arrived early and called. Driver was at Orlando international and not Sanford- a 30 minute drive. When asked how soon she could arrive was told could not and had another booking. This was a prepaid booking. The drivers directly manage themselves. Big difference- no one to manage or police. Our family of 5 then hired a Meers driver who was WONDERFUL. After beginning drive to Resort received another text from welcome pick ups on availability. You cannot speak to anyone in Operations or Management at welcome pickups. The driver continued to tell me to go to the website- she didn't have a contact name or number. The website directs you to a chat in which I requested a refund. A confirmation and acknowledgment was received the same day, apologizing- that refund will follow. The next day I was told otherwise. A service was paid for and not provided. I am on vacation and continue to request a phone call and when they will honor the refund- due diligence. Now it has been 'elevated'. No call just multiple emails through different individuals. What ever you do DO NOT book through welcome pick ups. There is no guarantee that you will receive the service procured. Ridiculous, lacking integrity& false statements were provided. Occurrence: 4/11/25