Update: "Sent in a brushless drill for LSA. Got a brushed drill (w/kit) back."

Previous post: https://www.reddit.com/r/Ridgid/comments/1jw6rvy/sent_in_a_brushless_drill_for_lsa_got_a_brushed/

I just got off the phone with the Ridgid LSA people again. There doesn't really seem to be any clear direction. This was my second call on the same issue.

I spoke to a first-tier person again, naturally. The person I got today seemed to be a little more experienced than the previous rep, which of course was welcome. I did get escalated again, as expected. The escalation person said, after we had talked for a couple of minutes, "usually, if they ship a different tool, it's because that's the closest replacement without a downgrade." My reply was, "Well, that's the thing - it is a downgrade."

There hasn't been a definitive statement about what will happen next. I keep looking at the claim status page daily to see if anything is happening - but the first replacement still shows as "replacement shipping," as it has for a couple of weeks and even though I have had it in my hand for nearly a week already.

So that wasn't very satisfactory, but I am keeping it alive. I'll try to update again later, if anything does happen.