Orbit b-hyve zone 1 not smart watering

Hi all. I recently purchased and installed a b-hyve indoor sprinkler control. All 6 zones are connected and set up in smart watering. They are all functioning correctly during testing. However, zone 1 is not listed in the smart watering program. It shows that smart watering is turned on for zone 1, and I’m not getting any error messages. But when I go to calendar and check the next watering cycle, zone 1 is not listed on the schedule. Orbit customer service says it’s an app issue and they were not able to fix the problem. Has anybody dealt with this issue and if so, how can I fix it? Thank you.