Your recent Logitech experience? Mine is only negative

Hello everyone,

I want to share my experience with Logitech and see if it's just me or if others are facing similar issues.

I used to love Logitech's gaming peripherals—this was about a decade ago. More recently, I bought the G604 and was very happy with it. However, shortly after the warranty expired, the mouse started double-clicking. I thought it was just bad luck, so I bought another G604 because I really liked the mouse. Unfortunately, the same thing happened again: right after the warranty ended, it started double-clicking.

I contacted Logitech support to ask whether this was a common issue and if there was anything we could do about it. After spending some time with a chatbot, I was finally connected to a real person—though it was clear they were using a translator. I was told someone would follow up with me via email. It's been almost a month, and nothing has happened.

I tried starting the chat again, but even the bot didn’t respond. A week later, I tried once more and got connected to a person who said they'd forward me to tech support. I waited 20 minutes—nothing. They then created another support ticket and asked for my email address, but based on my experience so far, I don’t expect much to happen.

Is this company going bankrupt or something? Does their customer support even exist anymore? Has anyone else had such bad experiences with their products?