Another Not-Smooth Teleport Experience

Last night I wanted to teleport from Lightspeed to try Dark Star, as I moved and wanted to see if Dark Star coverage is at all good in my new home. After waiting, in the app and via email I got a notice there was a "hiccup" and to reach out to support. I did. I was assured whatever needed to be done to taken care of, and would get an email notice when it went through all the way. 9 hours later, I went to check my email. Nothing new from US Mobile, then in the app and web dashboard it shows, "You have no active lines."

Yes I do. I have a 6 month balance left on my Unlimited Starter plan for the phone number I've had for over 15 years. Less than half of my teleports have gone through without me having to reach out of support every time. And usually have to speak to more than one support agent, and have to reach out of reddit for someone to look into my chats and resolve the issue(s). This one so far is the worst. I've been waiting for a reply back from a chat support agent since before I started to type this up.