New Customer Extremely Frustrated

So after getting bombarded with ads on social media, I decided to look into Fella in early April. I created an account and filled out data, got the pricing details, and took a week to think about whether I wanted to start this journey. During that week, Fella reached out multiple times to follow up with me and get me to sign up.

I ultimately decided to pull the trigger and completed my purchase and onboarding April 23rd.

Everything was approved the following day and on April 24th I received a notification that the Pharmacy was processing my order.

Like everyone on this thread it appears, my medication hub changed the status to “Pharmacy Delay” after about 5 days of “Pharmacy Processing”.

That first order is STILL in the “Pharmacy Delay” status, and it’s been so long that my second dosage has been approved and is now being processed by the Pharmacy as well.

I have left a voicemail, sent two messages via the website, been on hold waiting to speak to someone for probably 3 hours collectively over the last week, and YES, I read all these threads and already texted Richie yesterday - have not gotten any response.

I’m frustrated for the obvious reasons of not being able to start medication in a timely manner, but I’m also going on vacation Friday and will be gone for 9 days, meaning it will likely be over 3 weeks between completing onboarding and being able to start medication. And that’s assuming my medication gets delivered before I get back from vacation.

Add to that the fact that I’m not sure having medication sit outside by my door for 9 days is even viable.

Given how much money Fella is spending on ads, marketing, and sales, I would have expected far better customer service and response timing, as well as a legit distribution process in place.

Beyond frustrated right now. First impressions are a big deal and while the marketing for Fella has been strong and got me to bite, this process has been a headache since completing onboarding.

Was hoping to document my journey and weight loss but am losing motivation here as the customer experience has been horrible.