eBay closed my case even though I warned them about the wrong address – $400 gone”

I ordered an expensive item ($400) on eBay and noticed a wrong address right after purchase. I immediately contacted the seller and provided the correct address. I also contacted eBay support before the package shipped from their international hub.

The seller refused to help and gave conflicting info. eBay kept saying they'd resolve it but later closed my “Item Not Received” case and blamed me. DHL confirmed the item should be returned to eBay, but no one knows where it is.

I've been trying for two months with proof, messages, and support contacts. This is extremely frustrating. Is there anything else I can do?