LEDES error

Morning everybody,

I have been trying to submit these LEDES files for a week, and I keep getting the same errors, but I nor any other assistant/paralegal at my firm knows how to fix. The error code is “error occurred while reading the file, at lines: [line number]”

I have looked at the lines it’s saying the error occurred at, but they look the same as the other lines. I’ve submitted a ticket to the client (it’s a big corporation), but they take FOREVER to respond. Like this most recent ticket I got a response from was 3 weeks. Please help 😭