Capture Cards Not Working

I use an AverMedia capture card to stream a mobile game. Two days ago, the capture card started just showing a black screen with a model number in the bottom left corner.

I tried restarting my pc, restarting my phone, updating drivers, making a new source, making a new scene, etc.

Since this is the main content I make, I ordered an Elgato HD60 X. It arrived this morning. Same issue. I’m at a loss and have stream in a few hours. Hoping a kind stranger could help.

Thanks.