Trip ended early

My question is, did something likely go wrong with the app, or did the driver end the trip early and gaslight me?

Driver pulled over and asked me what happened, did I cancel the trip? I was charged $11 for going a couple of blocks and the trip was over on my app even though I hadn't touched my phone. I exited the car and booked a new trip. Uber refunded my trip after quite a lot of menu navigations and feedback etc.