How does it usually take for pop collectible to ship?

Hello! I was just curious on how long does it usually take for pop to ship their items I placed an order for the first time in May 4 and as of today on May 8 there hasn’t been any update I emailed them multiple times to no response I only got a response to one of my question was if they got the order that I placed and only said “yessir” I know u guys aren’t customer service or working for them so ultimately I just wanna know how else to contact them and how long does it usually take for them to ship.