Confusing and complicated profile picture change process

I'm trying to do a simple profile picture change. I've sent a request for it and it was approved to upload a new profile pictures as the old one was deleted. Now, I've submitted a new one but it hasn't been approved in one week, what's going on? Also it says everywhere that I have to do it through a driver's profile, that's makes no sense because I'm a rider. Why is it so complicated to do such a simple task? Thank you!