[US] Papaya signed us up for a privacy subscription after paying a medical bill — then their support line hangs up

My wife got bill for remainder after an ER visit that insurance didn’t cover for $100 with a url to pay the bill. She went to the url and paid the bill 4/16. On 4/30, got a text from our credit card to approve a $39 Papaya Privacy Subscription. Said NO and our cards were auto-canceled with new ones shipped out. On 5/4, got another text from our credit card for another $39 Papaya Privacy charge. Said NO and the new cards that just arrived were already canceled and newer cards shipped out.

Found an email from Papaya on 4/30 and it had a phone number to call and cancel. Calling that number is a loop saying press 1 for help or press 2 for billing questions. No matter what is pressed, it hangs up on you.

In the email, it gave a link to check your dashboard, so going there does bring up an option to cancel subscription, but based on how shady they were on signing us up, would be surprised if we don’t get billed again or signed up for another service.