Dear Telus Support Team,

I’m experiencing persistent connectivity issues with my new Boost WiFi 6E setup, which is affecting my ability to work from home reliably. Below is a summary of the current setup and the problems I’ve encountered:

# Setup Details:

* The Boost WiFi 6E is connected to the modem (Network Access Hub) via port 5 on the modem (labeled 10G), going into the 5G port on the Boost.
* My PC is typically connected either via WiFi or through a wall jack connected to the 2.5G port on the Boost.
* I am on the 3 Gbps plan, but the maximum speed I’ve observed is approximately 2 Gbps.

# Issues Encountered:

* Frequent disconnections when using WiFi through the Boost, occurring 10–20 times per day.
* When I connect my PC directly to the Boost using Ethernet, I still experience these disconnections.
* Connecting directly to the modem (bypassing the Boost entirely) appears to be stable and reliable.

# Troubleshooting Steps Taken:

* Restarted both the modem and the Boost WiFi 6E router.
* Restarted all client devices (PC, laptop, and phone).
* Factory reset both the modem and the Boost.
* Tested various configurations and cable setups (Ethernet cable connected to my PC is Cat6).

# Request:

I would like stable, high-speed internet as advertised. My goal is to connect via the wall jack in my room (which runs to the 2.5G port on the Boost) without experiencing frequent disconnections. Right now, I have to run an Ethernet cable across the hall directly to the modem in order to maintain a stable connection (Only 1 Gbps), which is not a sustainable solution.

Please advise on how to resolve this issue or let me know if a technician can be dispatched to inspect the setup and ensure proper performance.

Thank you,  
Frustrated Telus customer

Ongoing Connectivity Issues with new Boost WiFi 6E and Request for Resolution