New CDJR Parts Manager
I have worked in and around Parts off and on my whole life, and have only recently got into a dealership over a year ago at a GM/Buick dealership as a Parts Associate under a great PM. I ended up getting transferred to a different location as CDJR PM(my PM did NOT want me to leave), and I have to say, after 3-ish months, I don't really care for it. Ordering parts through DealerConnect is a nightmare, and customer support(which I use often) really doesn't help. I've been bounced around between DealerConnect and Mopar Support hearing "Oh, that's not our job. Let me transfer you," only to be told the same thing once I'm transferred. Calling PDCs to find missing parts is a waste of time, as I've been sent to voicemail nearly every time I call them. Backorders aplenty, lost parts with strange explanations(I was actually able to get someone on the phone, which was Penske). Not long after I started, a GM tech with diesel certification, a lube tech, and a Chrysler tech walked. On top of this, the previous Parts Manager worked both Chrysler and GM by himself for 3 months, letting everything overflow into chaos. I'm kinda stuck right now, because while I have some experience under me, I don't think I have quite enough to go elsewhere. If not for the pay, I'd take my chances.
Posted May 15, 2025, 4:38 PM UTC