Xiaomi Lite 3 scooter can’t connect to phone

Hello all!

So I bought the Xiaomi Lite 3 electric scooter from a electronics store, and as they were all sold out - I bought the product which was standing in the store to a reduced price which is fine for me. I just want to use it a few times a week to the golf course and back :)

Anyways - I got back and tried to connect it to my phone, and after I’ve connected it to my phone in the app - it asks me for ’my passcode’ twice, and after that it asks me to scan the QR code, and after that it just says that ”my passcode is not correct” and that I need to enter it again.

I’ve emailed the store I bought it from to ask them how to fix this, I tried the hard reset and all other resets its asking me for, but still doesnt work. Does anyone have any idea on what I should try at this point, or anyone else who have experienced the same problems?