There really needs to be guaranteed service standards with these new smart meter installs

Switched to octo in advance of needing to get SMs installed (rts replacement) as believed they were top of the industry in this respect.

SM fit 10 april by SMS

Gas SM fitted and connected same day albeit not showing IHD.

Elec SM would not connect & as a 'fix' SMS fitted a replacement same day.

Further visit a week later by SMS resetting Comms unit resulted in 2 elec SM's showing on account! (1st fitted and replacement)

A week later Octo removed the 1st meter from account and confirmed receiving half hourly reads.

Switched 27/4 to agile and tracker for gas.

Last week noticed no bills received for 2 billing periods.

Octo on request successfully got the gas account to produce a bill however unable to produce bills for Elec due to missing Meter Technical Data (MTDs) issue and unable to submit manual reads.

Am getting concerned that octo are not going to be able to bill me correctly for my agile usage.

Gas still not showing on IHD.

Why is it that Octo seems to lack systems for automatically flagging issues with new SM installations? The SMETS 2 technology has been out a few years now. It appears that I am the only one notifying about these issues after having made numerous phone calls and emails.

Am currently holding onto the hope that will receive an update as octo "works through the issue"