Do people still use help docs, or is AI support the new standard?

I’ve noticed more companies using AI bots or tools instead of relying on long FAQ or help pages. It feels like users would rather ask a question than search for an answer.

Is this where customer support is headed? I saw a tool recently that turns your help docs into an AI chatbot kind of like giving your FAQ a brain.

Has anyone here tested that route? Curious if it actually improves customer experience or just adds more noise.