Carloan Fully paid pero my problem, need advice pls

Hello everyone! need ko lang po ng advice and please dont judge me. My car loan po ako with security bank from 2020-2025. Fullypaid ko na po sya netong February 2025. And asking na ma release na sana ORCR nung car. Pero as per bank Hindi pa nila ma rerelease yung documents dahil sa Unpaid Insurance Premium. Na sa pag aakala ko na paid na ( ex ko ksi pinag process ko noon) so may naiwan pa which is hndi pa na disclose kung how much. Ask ko lang po Possible pa po ba na mahatak ng bank yung Car?? dahil hndi ko pa mabayaran yung insurance nawaln dn ksi ako ng work. Please dont judge me Lady driver here. maraming salamat po.